GENERAL

 

1. What services do you offer for private villa management?

We offer comprehensive villa management services including staffing, housekeeping, maintenance,

landscaping, pool care, guest management, concierge coordination, accounting, and monthly reporting.

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2. Where are you located?

We are based in Providenciales, Turks and Caicos Islands, and specialize in luxury villa management across the islands.​

 

3. Do you manage short-term vacation rentals or long-term stays?

We manage both. Most of our portfolio consists of short-term luxury vacation rentals, but we also cater to long-term property care and seasonal stays.

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4. How do you ensure the property is well-maintained when it’s not occupied?

We conduct routine property inspections, preventive maintenance, deep cleaning, and ensure all systems (HVAC, electrical, plumbing, pool, etc.) are functioning properly year-round.

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FOR PROPERTY OWNERS

 

5. What makes Caribbean Estate different from other management companies?

We are locally rooted, well-connected, and pride ourselves on personalized service, integrity, and attention to detail. Our team treats each property as if it were our own.

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6. Can I use my villa whenever I want?

Absolutely. Owners can block out dates for personal use. We simply ask for as much advance notice as possible to coordinate around bookings.

 

7. Will I receive reports and financial statements?

Yes. We provide monthly reports that include income, expenses, maintenance activities, and occupancy statistics.

 

8. How do you handle guest check-ins and check-outs?

Our team personally manages all check-ins and check-outs. We offer VIP welcome services, concierge support, and 24/7 guest communication.

 

9. Do I need to hire my own staff?

No. We can recruit, manage, and train villa staff for you—including housekeepers, butlers, chefs, and groundskeepers—as part of our service package.1

 

10. Can you handle repairs and emergencies?

Yes. We have trusted local contractors and on-call support for urgent repairs or weather-related emergencies.

 

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FOR GUESTS 

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11. What amenities can you arrange for guests staying in my villa?

We offer concierge services that include private chefs, butlers, airport transfers, in-villa spa treatments, yacht charters, grocery pre-stocking, and more.

 

12. Do you provide 24/7 support during guest stays?

Yes. Our team is available around the clock to address any guest needs, concerns, or emergencies.

 

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LEGAL & LOGISTICS

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13. Are you licensed and insured?

Yes. Caribbean Estate is fully licensed and insured in the Turks and Caicos Islands, operating in full compliance with local regulations.

 

14. What are your management fees?

Fees are tailored based on the level of service and size of the property. Contact us for a custom proposal.

 

15. Can you assist with licensing and government compliance for rental properties?

Yes. We guide owners through the business licensing process, tourist board registration, and compliance with all TCI legal requirements for short-term rentals.